Our Story
From a small warehouse in Port Louis to five thriving locations, TheShop is on a mission to make fresh, local groceries accessible to everyone.
It started with a simple idea and a refrigerated van. In the spring of 2020, two food-loving friends — Maya Patel, a former restaurant chef, and Alex Rivera, a software engineer with a passion for logistics — sat in Maya's kitchen in Port Louis, Mauritius, frustrated by the lack of truly fresh grocery options in their neighborhood. The big-box stores stocked produce that had traveled thousands of miles, and the local farmers' market only ran on Saturday mornings. They asked themselves: what if great, local food could come to you?
Within weeks, they had signed partnerships with three local farms, rented a small warehouse space, and built a basic ordering website. Maya curated the product selection with the same exacting standards she had applied in her restaurant kitchen — nothing made the cut unless she would serve it to her own family. Alex engineered the delivery routes to ensure every order arrived within hours of being picked or packed. Their first day, they delivered 14 orders. By the end of the month, word had spread and they were fulfilling over 200 a week.
What set TheShop apart from the beginning was the human touch. Every order included a handwritten thank-you note. Drivers were trained to handle produce with care, not toss it onto porches. Customer feedback was answered personally, often by Maya or Alex themselves. As the company grew, they refused to let go of these values. Today, with over 50,000 customers and five store locations, TheShop still operates on the same principle that sparked it all: food should be fresh, local, and delivered with care.
Looking ahead, we are investing in electric delivery vehicles, expanding our partnership network to include 300 local producers, and building technology that makes healthy eating easier than ever. Whether you have been with us since order number one or you are just discovering TheShop today, we are grateful to have you at our table.
Our Values
These four pillars guide every decision we make, from the farms we partner with to the packaging we choose.
Freshness Guarantee
Every product meets our strict freshness standards. If it is not fresh, we will replace it or refund you — no questions asked.
Local Sourcing
We partner with over 200 local farms and producers within 100 miles to bring you the best regional flavors and support our community.
Sustainability
From compostable packaging to electric delivery vehicles, we are committed to reducing our carbon footprint with every order.
Community
Through our Meals That Matter program, we have donated over 50,000 meals to local food banks and families in need.
Meet the Team
The passionate people behind your fresh groceries.
Maya Patel
CEO & Co-Founder
A former chef with a vision to make fresh food accessible to every household.
Alex Rivera
CTO & Co-Founder
Built the tech that powers same-day delivery and our smart recommendation engine.
Priya Sharma
Head of Fresh
Sources the finest produce from local farms and ensures every item meets our quality bar.
Jordan Lee
Head of Delivery
Oversees our fleet of 150+ drivers to make sure your groceries arrive on time, every time.
Sam Torres
Customer Happiness Manager
Leads our support team with empathy and a goal of resolving every issue within 2 hours.
Our Journey
Key milestones along the way.
TheShop Founded
Maya & Alex launch TheShop from a small warehouse in Port Louis, Mauritius.
1,000 Customers
Reached our first thousand loyal customers and expanded our delivery zone.
Meal Kits Launch
Introduced chef-curated meal kits with pre-portioned ingredients.
FreshPoints Program
Launched our loyalty rewards program, now with over 20,000 members.
50,000 Orders
Crossed the 50K order milestone with a 98% satisfaction rating.
AI Shopping Assistant
Introduced our AI-powered assistant for personalized recipe and product suggestions.
5 Locations
Expanded to five stores across Mauritius with same-day delivery.
By the Numbers
The impact we have made together.
